How do I reset my blocks?

Turn the SAM block on. You'll know that it's on when you see a red light.

Now, hold the power button down for approximately 10 seconds until you see a white light flash.* 
*Note: the red light will turn off when you press the button, ignore this and continue to hold the power button until you see the white light.

Switch the block back on and the block will then show up on your device. You will now need to pair it to the app.

How long do the batteries last?

The battery life of each block varies. Each block is wireless and connects with Bluetooth 4.0. Sensors’ batteries last up to 1 week depending on use. A motor on average runs from 30 minutes to 1 hour depending on usage. Easily keep your wireless blocks running continuously by connecting them to the charger.

My block isn’t working and there’s a blue light. What do I do?

Let the battery completely lose its charge. Once the blue light has gone off, recharge the block and the light will turn red. This should fix the issue. If the issue persists and the light will not turn red, please contact us on info@samlabs.com.

My computer can't detect any of the blocks on the computer

Here is a list of questions that you can answer before proceeding: 

  • Are your blocks connecting in the app at all?
  • Are the blocks turned on (do you see a red light?)?
  • Have you tried resetting the blocks (hold down the power button until white light flashes)?
  • Do you have a Bluetooth Dongle plugged in?

If you are still having issues connecting your blocks please contact info@samlabs.com or use our live chat service.

How long does each block need to be charged for, and how long will they last?

  • The blocks don't need longer than 30-40 minutes to be fully charged.
  • The blocks will turn from red to green when they're fully charged, but mind that when you unplug the block from the charger and turn it back on, the block will turn red to signify the power is on - this doesn't mean it's out of battery.